Virtual Office Service Terms 

This agreement is between space282 and you ("the customer"). This agreement alongside any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by space282 constitutes the entire agreement between space282 and you regarding the Virtual Office Mail services.

I. all mail delivered to you at the Virtual Office address ( "Your Company Name, 282 Leigh Road, Leigh-on-Sea, Essex SS9 1BW") will be forwarded by second class Royal Mail to the address (United Kingdom only) specified by you during the sign-up process if requested.

II. no warranties are given for space282 staff being available to sign for, or forward mail delivered to the Virtual Office address outside normal office working hours (09:00 - 18:00), Monday to Friday and bank holidays.

III. where applicable mail delivered to you at the Address will be made available for collection, by prior written agreement or telephone call and is subject to modest volumes being received, and should not exceed 40 items of mail delivered to you at the Address in any calendar month.

IV. should the Virtual Office Forwarding service, as determined by space282 as fair use, exceed the level of use reasonably expected from someone using this service for an individual or company, then a representative will contact you in an effort to establish a reasonable usage charge that will permit you to continue to use the Virtual Office service.

V. in the event that mail delivered to you at the Virtual Office address is not addressed in such a way that space282 is able to verify from the outside packaging that it is addressed for you, we reserve the right to open such mail to determine for whom it is intended.

VI. Space282 shall not in any event be liable for any indirect or consequential loss, including loss of profit, however it may arise, nor for any liabilities, costs, claims, demands or expenses, any loss, damage, delay or mis-delivery of postal items.

VII. all risks in mail delivered to you at the Address shall pass to you without any intervening time upon delivery to the Address and it is your sole responsibility to arrange for appropriate insurance cover from such period.

VIII. Space282 reserve the right in our absolute discretion to withhold from forwarding and/or to pass to any relevant authority, including HM Revenue and Customs, any mail delivered to you at the Address, without notice to you.

IX. you will not arrange for or do we permit the delivery of any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material to the Address and, in the event that we have reason to believe that any mail delivered to you at the Address is or may be, in anyway, unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material, we reserve the right to dispose of such mail.

X. in the event that, for whatever reason (including, without limitation, as a result of any marketing or promotional campaign) you anticipate a material increase in the volume of mail delivered to you at the Address, you will notify us in writing as soon as you become aware of the circumstances likely to give rise to such change in volume.

XI. unless otherwise agreed in writing, the Virtual Office services may not be used for direct marketing services which is likely to result in more than 40 items of mail being delivered to you at the Address in any calendar month.

XII. Please note, we have limited storage space available at our offices, and we ask you to bear this in mind if you collect your post. Postage that is not collected within 8 weeks of delivery will be securely destroyed.

XIII. If you have the scanning service, we'll scan the letter and email it to you same day. We will store the mail securely for 4 weeks, please make arrangement to have post forwarded by royal mail should you not be able to collect. Photo ID with your name is required when collecting mail from our office. Any post remaining uncollected after this time will be securely destroyed.

XIV. Our staff have the right to work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right. At no time will any violent, threatening or abusive behaviour be tolerated. Space282 will report all incidents to the police.

XV. We reserve the right to refuse access to our service to certain individuals. Examples include those who behave violently, threateningly or abusively; customers who refuse to pay for our services.

XVI. the use of the services is subject to all applicable local, national and international laws and regulations (including without limitation those governing account collection, export control, consumer protection, unfair competition, anti- discrimination or false advertising).

XVII. our “Monthly” plans are paid in monthly instalments. For each month that your monthly subscription is active, you acknowledge and agree that space282 is authorised to charge the same credit or debit card on file. The monthly renewal subscription fees will continue to be billed to the Payment Method you provided, automatically until cancelled. You must cancel your subscription before it renews each month in order to avoid billing of the next month's subscription fee to the Payment Method you provided. Refunds cannot be claimed for any partial-month subscription period.

XVIII. our “Annual” plans are paid for by an upfront one-off payment with automatic annual renewals. You acknowledge and agree that space282 is authorised to charge the Payment Method used for the initial annual subscription fee at the rate secured at the time of purchase. This includes discounted rates secured with a promotional offer. You must cancel your subscription before it renews in order to avoid billing of the renewal subscription fee to the Payment Method you provided. Refunds cannot be claimed for any partial subscription period.

XIX. We do not allow cars to be registered at our address and DVLA mail will be returned to sender.

XX. Space282 only allow one business name or trading name per account, if you have more than one trading name you need to sign up to the Multiple Business Address Package.

XXI. Clients who stop using, and/or paying for this service must remove their address from any medium, including, but not limited to, Companies House, HMRC, Websites, search engines, YELL, Google promptly and in good time. Failure to do so may result in administration fees being charged by space282 to recover our address from your business

XXII. We have a legal obligation to verify identification documents for anyone using our mail services. When submitting your application, we must request a proof of address which can be verified electronically or in person.

Proof of address (provided both name and address is shown)

• Gas or Electricity bill

• Telephone bill

• Water bill

• Mortgage Statement

• Council Tax bill

• Bank / Building Society statement (includes credit card/ store card bill) TV license

• Valid insurance certificate

• Pay slip

• P45/P60 statement

• Financial statement (e.g. pension, endowment)

• Current benefit book

• Letter from Benefits Agency

• HM Revenue and Customs Notice of Coding

• Student hall of residence agreement or other proof of accommodation

Your account will not be active until your identification has been received and approved. You may not use your Virtual Office service until such time as you receive confirmation that your account has been activated. Space282 reserves the right to withhold the processing of postage if it deems that any terms and conditions have been breached including the failure to provide the required documents in the allotted time.

Indemnity

Due to the type of virtual office service we provide, any compensation claim shall be limited to one month's service. We do not accept any liability for lost, stolen, damaged, late or otherwise misdirected or mishandled items of mail. We cannot accept any compensation claim that is the result of consequential loss to your business. Space282 shall not be liable for loss of earnings, loss of business, loss of expected savings, loss of goods, loss of information or any indirect, consequential or economic loss, costs, damages, charges or expenses.

Space282s total liability (including negligence), misrepresentation, or otherwise arising in connection with the performance, or contemplated performance shall be limited to an amount equal to the aggregate of the invoices for the services used by the customer.

By accepting these terms, you fully agree to indemnify us from any such claim. You also agree to fully indemnify us from any claim, for whatever reason, from a third party, including partner services, and that any such claim will be handled solely and completely between yourself and the third party.

I hereby agree to the terms and conditions above.